Account Manager - DACH (SaaS, Greentech) (m/f/d)

Responsibilities

• Own customer success and revenue growth : Continuously improve customer experience, streamlining and improving our processes.
• Onboard customers : Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
• Partner cross-functionally : Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
• Drive Net Revenue Retention (NRR) : Uncover opportunities to expand, renew, and strengthen customer relationships.
• Lead strategic projects : Plan and implement projects that drive Reonic's growth and innovation
• What Makes You a Great Fit
• Resilient, driven, and passionate about helping customers realize long-term value - you thrive on a challenge.
• Experience in B2B SaaS customer service or success, with a strong emphasis for customer facing interactions.
• Experience in high growth start up environment.
• Technical background e.g. (industrial-) engineering, or top tier business school degree.
• Excellent communication abilities in German and English.
• Why Join Us?
• Be part of one of the fastest growing VC-backed startup in Germany with 2000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Augsburg office.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.
• Even if you don't meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back-we value talent and passion above all.
• About Reonic
• At Reonic, we're on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 2000+ business customers, we're growing fast-and we need YOU to help us accommodate our new and existing customers.

Additional Information

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg.

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