Senior Business Operations Manager - CBO Office

Responsibilities

• Craft Maturity: Actively contributes to advancing the Business Operations craft at Booking.com by bringing in and applying external best practices and expertise to strengthen the function.
• Resource Planning: May partner with Finance and HR to manage headcount tracking, workforce planning, and budget allocation across the CBO scope to ensure resource decisions are sound, variances are flagged early, and corrective actions are taken promptly.
• Note: This role does not have ownership of Booking.com strategic direction or priority-setting, and does not define

Additional Information

Business Operations at Booking.com bridges strategy and execution, ensuring the organization can effectively translate priorities into outcomes. Through planning, operational governance, performance monitoring, and cross-functional coordination, we drive alignment, operational readiness, and execution excellence-helping Booking.com deliver on its Mission, Vision, and Strategy with the customer at the center. The Senior Business Operations Manager serves as a strategic and hands-on operating partner to (also reporting into) the Director of Business Operations, in the CBO Office. In this high-impact role, you act as the "connective tissue" between strategy and execution for Booking.com - ensuring the company operates efficiently, scales effectively, and makes decisions grounded in data. You are responsible for shaping, building and scaling key elements of the enterprise operating system, orchestrating the translation of strategy into execution so both remain tightly aligned. The role requires strong versatility, contributing across a wide range of initiatives and adding value wherever it is most needed. The CBO Office is a team of business operations, program and change management professionals who are dedicated to the organization led by Booking.com's Chief Business Officer ("CBO"). The CBO Office will aid in driving growth and profitability through strategic and operational execution at Booking.com. It's responsible for aligning business units, corporate and business functions with company objectives, fostering collaboration, enhancing customer experience, leading initiatives to enhance organizational effectiveness, resource allocation and performance management, in the organization led by the CBO, to deliver on the Company vision. The CBO Office is responsible for delivering best-in-class business planning, monitoring of business execution, and program and change management of larger initiatives set by the CBO. The CBO Office is led by the Senior Director of Business Operations.

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