Customer Engagement Project Manager

Responsibilities

• Where you will have impact
• Lead customer engagement projects end to end. Plan, coordinate, and execute internal initiatives that improve how we engage customers across onboarding, risk prevention, and lifecycle touchpoints. Keep projects moving across teams, owners, and deadlines.
• Build and run targeted campaigns. Use customer engagement platforms such as Gainsight or similar tools to launch campaigns aimed at non-managed accounts. Help ensure the right message reaches the right users at the right moment through the right channel.
• Improve retention and proactive engagement. Support churn-reduction efforts by identifying opportunities to reach at-risk customers before issues escalate. Contribute to lifecycle strategies that keep customers informed, active, and connected to product value.
• Measure what matters. Track campaign performance, evaluate outcomes, and turn data into clear insights for stakeholders and leadership. Success in this role depends not just on execution, but on your ability to show impact with evidence and tell a credible performance story.
• Support scalable onboarding experiences. Partner with teams to improve digital onboarding flows and reduce reliance on high-touch manual processes where appropriate. Help create smoother customer journeys through thoughtful automation and structured engagement.
• Use AI and tooling to increase efficiency. Apply AI in practical ways across campaign workflows, content deployment, dashboarding, tracking, and project execution. Bring ideas for smarter, more scalable ways to manage customer engagement operations.
• About our team
• It's a strong fit for someone who enjoys operating across functions, building structure where needed, and influencing outcomes without direct ownership of every moving part. You'll step into

Benefits

Additional Information

Our Mission: Why Lighthouse? At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software-they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We're innovators who care deeply about our customers' success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don't just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We're more than just a workplace - we're a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship? 🚀 Job Details 💼 Customer Operations 📍 Spain remote 🕜 Full-Time Remote

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