Customer Service Associate III/Analyst II ( Voice Process)

Requirements

• 1-4 years experience (Preferred)
• Supervisory Responsibilities
• This job does not have supervisory duties.
• Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Primary Skills
• Customer Experience Management, Customer Service, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Support
• Shift Time
• Shift C (India)
• Recruiter Info
• Kkhushi Jaiin
• kaabi@allstate.com
• About Allstate
• Learn more about Allstate India here .

Additional Information

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Job Responsibilities : - Take inbound calls from policyholders and other stakeholders - Assist customers with inquiries and provide clear information on the claims process and next steps - Resolve customer issues and complaints efficiently and professionally - Prepare and manage necessary documentation and reports - Provide support in identifying issues and potential solutions on all aspects of the claims business - Support with Process Improvement Ideas Primary Skills : - Knowledge and experience of Claims processes is preferred - Good Auto Workflow domain knowledge would be preferred - Critical Thinking and Analytical Skills - Effective Communication - Verbal and Written - Commitment to providing high-quality service and maintaining customer satisfaction - Ability to show compassion and understanding towards customers who may be distressed - Knowledge of US culture - Attention to detail - Intermediate knowledge of Excel and PowerPoint Education Bachelors Degree (Preferred)

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