IT Service Delivery & Applications Head - Banking sector

Responsibilities

• Lead and manage overall IT operations, systems, and technology support services
• Oversee enterprise platforms, business systems, and platform integrations
• Drive automation initiatives to improve operational efficiency and system reliability
• Manage application development, enhancement, implementation, and maintenance
• Ensure smooth support and performance of existing applications and enterprise platforms
• Work closely with business users and stakeholders to understand requirements and deliver effective technical solutions
• Coordinate IT projects, resources, timelines, and vendor management
• Establish and maintain IT standards, policies, security controls, backup, and disaster recovery procedures
• Ensure systems and processes comply with regulatory and internal governance requirements
• Participate in IT audits and ensure timely resolution of audit findings
• Evaluate and recommend new technologies, software, and infrastructure solutions
• Lead, mentor, and manage technical teams and external vendors when required

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or related field
• Minimum 15 years of relevant IT experience, preferably within financial services or a fast-paced enterprise environment
• Strong experience in enterprise platforms, software development, and system integration
• Proven experience driving automation and process improvement initiatives
• Hands-on technical experience in application support, implementation, and troubleshooting
• Strong understanding of IT infrastructure, systems operations, and enterprise applications
• Experience managing IT projects, vendors, and cross-functional stakeholders
• Strong leadership, communication, analytical, and problem-solving skills
• Familiarity with regulatory and IT governance requirements is an advantage
• We regret to inform only shortlisted candidates will be notified.
• Merries Employment LLP
• EA Licence No: 14C7362
• Posting Personnel: Jasmine Chew
• EA Personnel Registration No: R1769441

Additional Information

We are looking for an experienced technology leader to oversee IT operations, enterprise platforms, and technology initiatives across the organization. This role will be responsible for managing day-to-day IT functions, driving automation initiatives, supporting enterprise applications, and leading application development and integration projects. The ideal candidate is hands-on, proactive, and experienced in managing technology teams while working closely with business stakeholders.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at MERRIES EMPLOYMENT LLP? Share your experience