Retail Operations Lead

About the role

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU'LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. JOIN US Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are. Take the next step in your career together with us. The journey starts here. If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 12 July 2026. Due to data policies, we only accept applications through career page.

Responsibilities

• You will:
• Lead and evolve store operations to deliver a seamless, customer-first omnichannel experience
• Enable simple, efficient ways of working across stores by aligning people, processes, and technology
• Secure strong execution through effective workload planning, workforce optimization, and smart use of automation
• Maximize the impact of tools, data, and solutions to drive performance and better decision-making
• Act on insights to improve results-removing customer pain points and driving continuous improvement
• Build strong partnerships across teams-coaching, enabling change, and ensuring consistent delivery across the market
• WHO YOU'LL WORK WITH
• You will collaborate closely with a wide range of stakeholders across the business:
• Area Teams and Store Teams to ensure consistent and high-performing store operations
• Sales Managers to align operational execution with commercial goals
• People (HR) teams to drive capability development, training, and upskilling initiatives
• Tech teams to implement and optimize digital tools, systems, and solutions
• Controlling teams to ensure operational efficiency and performance tracking
• Sales Market Expansion and Global Retail Experience teams to align on strategy and best practices
• This role will be reporting to the General Manager.

Requirements

• We are looking for people with...
• Strong retail leader with minimum 5 years of experience in retail store operation (e.g. Store Manager, Area Manager or Controller)
• Strategic, hands-on, and comfortable leading change
• Strong analytical and problem-solving skills that will turns insights into action
• Solid understanding of tech product development and its impact on the physical store operating model and customer experience
• And people who are...
• Great collaborator and communicator who builds trust across teams
• Passionate about customers, people development, and improving everyday ways of working

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