E-Commence Operations Executive /Senior Executive

About the role

We are looking for a motivated and detail-oriented professional to manage our e-commerce operations and develop engaging online sales platforms based on the company's sales strategies and promotional plans. Job Title : E-Commence Operations Executive/ Senior Executive Salary Range : SGD 4,000 to 5,000 (depending on experience and qualifications). Education & Qualifications: Bachelor's Degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field. Working Location : MUJI Head Office. Store visits, product checks, and content preparation will be required when necessary. Working Hours : Monday - Friday (Office Hours). Support for events outside office hours will be required when necessary.

Responsibilities

• To manage and optimize the company's e-commerce platform and marketplace operations, including Shopee and Lazada.
• To maintain product listings, feature pages, promotional campaigns, and online merchandising to deliver an engaging customer shopping experience.
• To manage product information, images, banners, digital content, promotional artwork, and creative assets while ensuring compliance with MUJI brand guidelines.
• To respond to customer enquiries and manage customer feedback, returns, and exchanges across e-commerce channels.
• To provide accurate product information and deliver excellent customer service.
• To monitor sales performance, website traffic, and customer behavior to optimize product placement and page layout.
• To analyze performance data and recommend continuous improvements to enhance the online shopping experience.
• To support MUJI Passport App, EDM and social media content, digital campaigns and performance monitoring.
• To collaborate with the Merchandising, Marketing, Store Operations, Logistics, and external partners to support E-Commerce initiatives.
• To prepare reports, maintain documentation and perform other duties assigned by Management.
• Qualifications & Skills
• Minimum 3-5 years' experience in e-commerce, retail, branding, manufacturing, or related industries.
• Experience in e-commerce site operations, including product registration, website updates, page creation, online merchandising, and promotional campaign management such as Shopee or Lazada.
• Experience managing product information, images, banners, and promotional content in accordance with brand guidelines.
• Experience operating e-commerce and marketplace platforms such as Shopify, Magento, Salesforce Commerce Cloud, Adobe Commerce, Shopee, Lazada, or similar platforms.
• Experience in retail merchandising (VMD),digital marketing, social media (SNS), or public relations (PR).
• Proficiency in creating digital content using Photoshop, Canva, Illustrator, or similar design tools, with experience using Google Analytics or similar analytics tools.
• Ability to understand and execute sales strategies, collaborate with stakeholders, manage priorities, and deliver projects within established timelines.
• Strong analytical skills with the ability to evaluate sales performance, identify opportunities, and drive continuous improvement.

Requirements

• Passionate about the MUJI brand and products, with the motivation to communicate their value to customers.
• Able to identify issues, take initiative, and implement solutions proactively without Instruction
• Able to think from the customer's perspective across retail stores, e-commerce platforms, products, and promotional activities.
• Customer-focused with strong commercial awareness and attention to detail.
• Adaptable to change, organized, and able to manage multiple priorities in a fast-paced environment.
• Results-oriented with strong analytical, problem-solving, and continuous improvement skills.
• Able to work collaboratively and build positive relationships within the team.
• A customer-centric mindset that views the e-commerce platform not just as a sales channel, but as an online sales floor that delivers an engaging shopping experience.
• A proactive approach to improving product presentation, online merchandising, and the overall customer experience beyond assigned responsibilities.
• Employee Benefits
• Birthday Leave
• Employee Discount
• Optical & Dental Benefits
• Career Progression Opportunities
• **Please note that only shortlisted candidates will be notified of the next stage of the recruitment process.**

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