Administrative Assistant - Case Management

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Entity: Owensboro Health Regional Hospital | Department: Case Management | Work Hours: 0800-1630 | Weekend Requirements: N/A | 1.0 FTE Job Summary: Performs a variety of administrative/clerical duties for the Case Management department. Job Responsibilities: Provides administrative support in the Case Management department including answering/routing telephone calls/messages/emails, mail sorting, and scanning. Collaborates and communicates with nurses, social workers, physicians, revenue cycle, and outside vendors. Obtains insurance authorizations and denials for hospitalization and documents required information in the EMR as assigned. Communicates insurance clinical requirements to the utilization review (UR) nurse and documents in the EMR as assigned. Maintains assigned worques and calendars. Assists with and prepares for onboarding of new team members. Assists with evaluating the office environment, revising procedures, improving efficiency of workflow, and initiating cost reduction programs. Skills and Attributes: Requires critical thinking skills and decisive judgment. Works under general supervision. Must be able to work in a stressful environment and take appropriate action. Applies more advanced skills and knowledge in the area of specialization. Position Requirements: Work Experience A minimum of 2 years' relevant experience required Education High school diploma, General Equivalency Diploma (GED) or higher required upon hire Licensure/Certification/Registration No licensure/certification/registration required Organizational Responsibilities: Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization. Additional Job Information: This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position. Standard ADA Settings: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: (Office Environment) Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs.: Rarely Lifting 25-75 lbs.: Rarely Lifting over 75 lbs.: Rarely Carrying 0-25 lbs.: Rarely Carrying 25-75 lbs.: Rarely Carrying over 75 lbs.: Rarely Pushing/Pulling 0-25 lbs.: Frequently Pushing/Pulling 25-75 lbs.: Rarely Pushing/Pulling over 75 lbs.: Rarely Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Frequently Repetitive Foot/Leg Movements: Rarely Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Rarely Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Hazardous Drug Risk Exposure: Risk Level: No-Risk Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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