Chapman Learning Commons Senior Program Assistant

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Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Sr Program Asst-Gen (Gr9) Job Title Chapman Learning Commons Senior Program Assistant Department UBC Library | Irving K. Barber Learning Centre | CLC Compensation Range $4,959.00 - $5,532.00 CAD Monthly Posting End Date June 8, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Summary The Chapman Learning Commons is an integrated learning and research environment supporting students, faculty and staff and community members at the University of British Columbia. The Chapman Learning Commons offers a variety of services and programs including equipment lending, academic coaching, study spaces, and access to technology, to help students achieve academic success and make the most of their time at UBC. Administers the daily operation of the Chapman Learning Commons Help Desk and other related programs and services at the Irving K. Barber Learning Centre (IKBLC). In consultation with the Learning Services Librarian, interviews, hires, trains, supervises, and oversees the work of CLC Peer Advisors in duties related to desk maintenance. Reviews and submits student payroll records on Workday. Provides complex oversight, such as planning and maintaining CLC Peer Advisor desk schedules and determining staffing requirements. Assists the Learning Services Librarian in the development and implementation of new work methods and procedures. Responsible for performing and assisting in resolving complex overdues duties and problems. Processes fine appeals, queries and traces pertaining to overdue items and related fines. Organizational Status Reports to and works under the general direction of the Learning Services Librarian. Works independently to perform the majority of duties, following established guidelines and priorities and referring new or unusual problems to supervisor. Works with other staff, librarians, and student employees in the Learning Commons, Music Art and Architecture, and other Library branches/units and the public. Hires, trains, and supervises student assistants. Work Performed Oversees the daily operation and maintenance of the Chapman Learning Commons Desk including creating a working schedule for student staff, answering student staff questions, and providing in-person support. Makes recommendations regarding branch policies, participates in the development of projects and procedures, establishes priorities, schedules special projects and implements new or changed procedures. In consultation with the Learning Services Librarian, interviews, hires, trains and supervises student advisors. Provides complex oversight, such as planning student work schedules, determining staffing requirements, and overseeing student desk work. Maintains the CLC Peer Advisor desk schedule, including finding shift swaps or covers to prioritize CLC Help Desk hours. Designs and delivers training to student advisors responsible for working at the Chapman Learning Commons Information Desk . Coordinates training and onboarding of new student staff members, including scheduling workshops, organizing rooms and catering, and developing and delivering sessions under direction from the Learning Services Librarian. Facilitates staff meetings and sessions on professional development topics for student staff as required. Provides basic training for patrons and student-staff on the equipment in the Chapman Learning Commons, including Mac workstations, scanners, etc. Troubleshoots equipment and software problems and liaises with Library IT or UBC IT to resolve problems. Provides support to student-staff for complex or difficult interactions including handling patron complaints, and referring interactions to supervisor when necessary. Administers the equipment lending pool, over 90 pieces of AV and technological equipment available for loan from the CLC. Responsible for cataloguing and maintenance requests of equipment. Responsible for ordering equipment including coordination for ordering, delivery and cost reconciliation. Assists with inventory and ensures that the online database listing of equipment is accurate. Administers work related to overdue charges and patron accounts. Deals with appeals, claims-returned and inquiries regarding library fines according to UBC loan regulations and policies. Consults with the Learning Services Librarian in making decisions to cancel or adjust existing fines, and regarding replacement costs of items, as appropriate. Delivers fair and equitable services negotiating patrons needs for accommodation and l

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