Consultant, Commercial Operations

About the role

If you love working with customers and empowering them to solve complex business problems with data, this is the role for you. We're looking for a Consultant to join our Commercial Operations team and drive our client engagement model. You will operate as a Tyba expert on battery storage and use that expertise to support our commercial objectives. You will onboard, support, and nurture customer relationships end-to-end, from product education to ongoing consulting and analytics services, while collaborating closely with Sales, Marketing, Product, Policy, and Engineering teams. Your work will help ensure our products deliver tangible business outcomes for both prospective and current customers. The ideal candidate has experience in customer-facing roles, absorbs complex technical concepts quickly, and communicates them clearly to customers and executives, both in polished written materials and in live discussion. Experience in energy-related roles is helpful but not required.

Responsibilities

• Own the end-to-end experience of our customers.
• Serve as the primary point of contact for strategic customer accounts, including facilitating customer meetings, providing product education and support, triaging product requests, orchestrating customer-specific analyses, and owning key stakeholder relationships.
• Drive customer onboarding and technical implementation processes, including management of complex asset and market integrations.
• Conduct technical analyses working with both internal / external APIs and large timeseries datasets.
• Serve as a subject matter expert on company products and relevant power market, utility, and state programs that impact modeling.
• Develop and maintain internal BI tools to conduct analyses to support sales opportunities and customer engagements.
• Research relevant incentive programs and regulations to support Tyba's customers.
• Be the voice of the customer to the company on how we can better serve customers to maximize value and retention; as part of this, you will provide feedback to Product and Engineering teams to inform our product development.
• Support Tyba Sales and Marketing teams with business development through your battery storage expertise and domain knowledge.
• Required Skills
• 3+ years of experience, ideally in consulting or customer-facing roles.
• Independent learner who ramps quickly on unfamiliar, technical domains and reasons soundly with limited guidance.
• Experience driving complex technical integrations end to end, ideally working closely with Engineering and other technical teams.
• Strong working knowledge of Excel and BI tools such as Tableau; familiarity with Python and API-based tools is a plus.
• Excellent verbal communication and presence: explains complex concepts clearly to any audience and stays composed under tough questions.
• Excellent written communication: produces polished customer- and executive-facing materials that lead with the "so what."
• Familiarity with energy markets, trading, or infrastructure financing is a plus.
• Compensation and benefits
• Salary : $125K-$155K, depending on experience and qualifications.
• Benefits: Parental leave, medical benefits, and unlimited PTO.
• Equity Options: Opportunity to own a stake in the company through an employee stock option plan.
• Flexible Work Environment: Hybrid work model, remote work options, and team offsites.
• What is the interview process like?

Benefits

Additional Information

About Tyba Tyba is a modeling platform for energy companies developing, financing, and operating renewable energy infrastructure. Energy companies rely on technical models daily to make crucial infrastructure decisions and operate their assets. Our mission is to make cutting-edge models accessible to cross-functional teams so that companies can build and operate more renewable energy more profitably. We are backed by leading climate and generalist VCs and work with many of the industry's most innovative energy companies.

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