Strategic Customer Success Manager (Strategic CSM), ECE

About the role

StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine's 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information. As a Strategic Customer Success Manager, you'll work with our most complex and high-impact customers. You'll go beyond day-to-day account management to understand each customer's business goals and build strategies that drive long-term success. This role is ideal for someone who enjoys solving complex problems, influencing stakeholders, and creating meaningful business impact. The ideal candidate is highly organized, positive and energetic, thrives in a fast-paced environment, and has a passion for supporting organizations that serve young children and families. Location Requirement: Candidates must live and reside in the Orlando, Florida area. Travel Requirement: Ability to travel up to 40% to support customer relationships, meetings, conferences, and strategic initiatives. Working at StraighterLine StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work. Our Core Values: We believe that how we work is just as important as what we accomplish. Our core values guide every decision we make, every interaction we have, and every experience we create for our learners and one another. Grab a Shovel - When things stall or get messy, we roll up our sleeves. We step in and get to work. Help Others Succeed - We create the conditions for others to win. We collaborate, coach, and lift each other and our learners up. Remove the Friction - If it's in the way, it doesn't stay. We clear the path for success. Play as One Team - This only works if we do it together. No turf. No silos. Transform What's Given - We treat constraints as fuel. Using what we have, we invent a better way forward. Build for the Learner - Learners are why we are here. We build like it matters - because it does. We also know how important a life outside of work is, and the support that employers can contribute.

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At StraighterLine we are on a mission to help students succeed!

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