Desktop Support Engineer

About the role

Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world's most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com .

Responsibilities

• Provide 1st and 2nd line IT support to our global team, focusing on excellent customer service and clear communication.
• Manage incidents and service requests within SLAs using our ITSM tool.
• Support IT hardware and endpoint lifecycle management (Mac, Windows, Ubuntu).
• Assist in improving and maintaining our IT tool stack, including Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF/Mosyle, and Okta.
• Deliver seamless IT onboarding/offboarding experiences for new joiners, movers, and leavers.
• Document support processes and contribute to our internal knowledge base (Confluence).
• Act as a local subject matter expert, especially for system issues raised by our software engineering teams.
• Champion IT best practices across the business and support security posture improvements.
• About you:
• 2+ years' experience in a similar role.
• Comfortable working in a scale-up or fast-paced environment.
• Hands-on experience with with at least one operating system (Mac, Windows, Ubuntu/Linux).
• Strong troubleshooting skills, with a proactive and resourceful approach to solving issues.
• Familiar with ITSM tools and service desk workflows.
• Confident communicator with strong interpersonal skills-able to support colleagues across all levels and time zones.
• Attention to detail and a customer-first mindset.
• Experience documenting processes and procedures clearly and accessibly.

Requirements

• Familiarity with tools like Google Workspace, Slack, Jira Service Management, and HR platforms like HiBob.
• Experience supporting remote/hybrid environments.
• Awareness of information security principles and secure service delivery practices.
• What's in it for you?
• Competitive salary aligned to your skills and experience
• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• You will also get an annual budget of 1215 RON to kit out your home office
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
• Annual learning budget of 10,450 RON (prorated based on start date) to drive your performance and career development
• Meal Vouchers 30 RON/ Day
• Access to an Employee Assistance Programme (Atlas)
• Medical Insurance
• 7Card Subscription (upon request)
• The base salary range for this role is 96,000-120,000 RON + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skill

Benefits

Additional Information

Are you passionate about creating a smooth and secure tech experience for your colleagues? We're looking for an IT Support Engineer to join our growing team in Cluj-Napoca. You'll play a key role in shaping how our global teams interact with technology-delivering smart, reliable solutions and first-class support. In this role, you'll balance hands-on technical support with infrastructure improvement projects. You'll also be a core part of onboarding, offboarding, and daily troubleshooting for 500+ users worldwide - while helping maintain and improve our internal tools and systems.

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