Senior Executive, Personal Financial Services (Auto Loan Sales - Sales Mitigating)

Requirements

• Experience in administration, customer service or credit processing will be an added advantage.
• About Hong Leong Bank
• Realise your full potential at Hong Leong Bank by applying now.

Benefits

Additional Information

If you are looking to excel and make a difference, take a closer look at us... This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation and compliance ambassador in Auto Loan Centre Functional (job responsibilities) Assist the Centre Manager to oversee daily business operations; Review loan application submitted by EHP, unqualified cases to be reject outright; Verify and process loan application for credit approval; Scan VSO, consent form, income document and other necessary documents; Perform thorough KYC via phone interview conversation with loan applicant; Follow-up with customer on any pending document for loan approval; Calculate business income from Bank statement; Data entry and upload necessary documents into LOAD$ system; Follow-up with EHP/dealer on loan processing KIV and advice on loan pricing; Loan processing; -Review loan application submitted by SMS; -Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook); -Assist in pricing deviation; -Segment cases into processable or non processable; -Escalate processable cases to CED; to recommend outright reject non processable cases for Manager's review; Loan mitigation-Perform credit evaluation and recommendation; -Review cases to see if extra documents are required; Assist EHP on witnessing and signing of loan agreement; Attend to phone or walk-in customer queries and complaints; Perform FIS lodgment; Compile loan documentations according to Bank guidelines for disbursement; Follow up with EHP/dealer on funding defect; Manage sales tracking tools and reporting; Conduct annual Centre review on fixed asset and dispose obsolete asset; Responsible for gift fulfillment on sales campaign; Perform monthly stock count on premium item; Maintain positive business relationship with all stakeholders; Recommend or fine-tune processes to improve business operations; Mentor and guide new/junior employee; Involvement in ad-hoc or any other related task deemed required. Managerial Ensure office equipment and work area are maintained clean, safe and organized. Education/Qualification Minimum tertiary education or equivalent certificates qualification; Good communication and interpersonal skills; Proactive, customer-oriented and able to work independently; Ability to work in a fast paced environment, under short time constraints and within established deadlines; Minimum 40 WPM typing speed with high accuracy; Ability to handle and maintain confidential information.

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