Director, Product Management - Bank

About the role

As a dedicated Director, Product Management for the Bank, you will lead the strategy, performance, and lifecycle management of a portfolio of bank products, ensuring offerings deliver strong member value, sustainable financial performance and regulatory compliance. Oversee a team responsible for product strategy, roadmap execution, and performance optimization, using market insights, analytics, and member feedback to inform decisions. Partners across the organization to define product vision, prioritize investments, and deliver solutions aligned to business strategy, risk appetite, and member needs. Drive continuous product improvement while building organizational capability in data-driven product management and agile delivery practices.

Responsibilities

• Lead the development and execution of a multi year product strategy roadmap by analyzing market dynamics, identifying opportunities and competitive threats, and prioritizing innovation aligned with company goals and member needs.
• Identify market opportunities, competitive threats, and innovation priorities.
• Oversee full product lifecycle including design, launch, optimization, and retirement decisions.
• Lead prioritization of enhancements, features, and investments using data, financial analysis, and member insights.
• In partnership with marketing and distribution teams, leads go-to-market strategy and cross-functional alignment to ensure compelling product value propositions and strong product adoption across the bank.
• Use performance metrics, financial modeling, and market intelligence to inform strategic decisions.
• Establishe measurable success criteria and monitors portfolio health; Interprets performance results to inform product or sales forecast and planning.
• Ensure insights, research, and analysis are productive and evaluates performance metrics to drive recommendations for market opportunities or product enhancements.
• Build strong partnerships across technology, operations, marketing, finance, and risk.
• Leads product innovation while ensuring alignment with business objectives, risk appetite, and regulatory expectations.
• Develop recommendations to launch new products and the evaluation and decision to buy/build or partner.
• Coordinate with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.
• Build and oversees a team of product professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Education:
• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
• Experiences that will support your success:
• 8 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services.
• 4 years of product management, portfolio leadership, or similar strategic management experience (similar experience includes direct support in managing product performance).
• 3 years of direct team lead or management experience.
• Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau) .
• Experience creating product briefings and presenting to executive leadership.
• Experience managing product performance, roadmap planning, and go-to-market execution.
• Experience leading cross-functional initiatives in a regulated environment.
• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.
• Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements.
• Familiarity with KHLOE and ALS Systems: Experience with KHLOE and ALS (Automatic Lending Solutions) platforms.
• Consumer Lending Product Expertise : Knowledge of various consumer lending products, including auto loans, personal loans, and recreational loans.
• Digital Lending Exposure: Understanding of digital lending principles and processes, even without direct experience.
• Digital Customer-Facing Product Development Exposure: Experience

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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