Planet Fitness - General Manager - North York (Yonge & Sheppard)

Responsibilities

• Alongside various corporate business partners, actively participate in new club opening activities.
• Recruit, hire, train and develop a high performing staff consisting of an Assistant General Manager (AGM), Member Services Representatives and Trainer.
• Cross train AGM in all GM activities to ensure they are prepared to cover for GM when out and take on new GM role within organization.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Taymax Group's values and goals.
• Prepare timely payroll submittals each Monday morning ensuring that all employees have properly recorded their time in Workday.
• Resolve employee issues or concerns.
• Manage progressive discipline and termination as needed
• Lead by example with involvement in all front desk related activities.
• Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, tour and sign-up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help to resolve any member issues and questions.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure the service desk area and front lobby is clean and orderly.
• Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
• Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds.
• Prepare all HR related forms and send them to Corporate HR and Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Provide backup support for any employee who is absent.
• Other duties as assigned based on club needs.
• Required Skills and Knowledge:
• Strong leadership, team building and coaching skills.
• Strong business acumen, organization, problem solving and planning skills.
• Ability to communicate clearly and effectively, and act decisively.
• Ability to think creatively and strategically as well as set and lead organizational priorities.
• Possess a results-driven attitude with the ability to work independently, make quick decisions and prioritize appropriately.
• Proven track record of leading a team and maintaining a high performing, service-driven and dynamic work environment.
• Strong planning and organizational skills with the ability to multi-task and prioritize as needed.
• Discretion when handling sensitive and confidential information.
• Experience with Microsoft Office Suite.
• Experience with Workday (cloud-based HRIS system) is an asset.
• Education and Experience:
• Must be 18 years of age or older, have a high school diploma/GED equivalent.
• Minimum of three (3) years of relevant experience in a management position.
• Must have valid driver's licence, acceptable driving record and must have own reliable means of transportation.
• A passion for fitness and health.
• Physical Demands:
• Continual standing and walking.
• Continual talking and listening, in person or on the telephone.
• Must be able to lift up to 75 lbs, as well as bend, crouch and reach on a daily basis.
• Will occasionally encounter toxic che

Benefits

Additional Information

Toronto (Pearl North York), ON 4969 Yonge St, Toronto, ON M2N 5N6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The selected candidate will start at a base salary within the range of $55,000.00-$60,000.00 per year, depending on the candidate's experience, qualifications, and location. This position is also eligible for a bonus in addition to the base salary. This job posting is for an existing vacancy. Position Scope: We are thrilled to begin our search for a General Manager (GM) at our newest Planet Fitness located at Yonge & Sheppard in North York, Ontario! The GM is a charismatic people-oriented leader who is both a brand ambassador and strategic operations leader. Reporting directly to an Area Director, this individual will be responsible for the oversight of gym operations for a new club to ensure an exceptional "Judgement Free" member experience, as well as a financially successful club. The General Manager will be accountable for hiring, onboarding and leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

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