Loss Prevention Supervisor

Requirements

• 2+ Years Experience being a Loss Prevention Supervisor in a Hotel environment, preferably at a four-diamond or higher Resort
• Understanding of safety protocols and local law requirements
• First Aid/CPR Instructor Certification
• Basic Computer knowledge, Microsoft Office Proficiency plus Typing skills required
• Ability to manage difficult situations with guests if and when they arise.
• Ability to create and maintain an uplifting, welcoming, and safe environment!
• Must be able to lift 25+ pounds
• Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.
• Salary range: $15.00 USD - $17.50 USD per hour, plus gratuities.

Additional Information

As the Loss Prevention Supervisor your primary responsibility is to assist the Director of Security in creating a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection. Some of your responsibilities include: Assist the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintain logs, certifications and documents required by law and Standard Operating Procedures. Train staff in established emergency procedures and implement accident and fire prevention procedures. Assist in the development and implementation of emergency procedures. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Report any procedure violations to the Director of Loss Prevention and appropriate management. Strive to improve service performance. Supervise Loss Prevention staff to effectively monitor and protect property assets. Perform duties of the Director of Loss Prevention in their absence. Celebrate successes and publicly recognize the contributions of team members. Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Encourage and build mutual trust, respect, and cooperation among team members. Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills. Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and guests. Serve as a role model to demonstrate appropriate behaviors! Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. Handle guest problems and complaints effectively. Bring issues to the attention of the department manager and Director of People and Culture as necessary. Report all employee accidents and guest liability incidents in a timely manner.

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