Manager I, Documentation and Training

Requirements

• Experience: 6 years of experience in technical documentation within the software domain.
• AI Proficiency: Hands-on experience using Generative AI (Gemini, NotebookLM) and automation workflows to improve pr

Benefits

Additional Information

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles ' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Standardized Job Title: Manager I, Document and Training Role: Senior Technical Writer AI-Enabled Knowledge Creator Location: Bangalore As a Technical Writing - Manager I , you will operate at the intersection of product, technology, and business within a hyper-growth environment. You will not only create documentation but act as a Knowledge Orchestrator , leveraging cutting-edge AI to scale our intelligence and maintain excellence across all deliverables. Job Responsibilities - 1. AI-Driven Knowledge Orchestration & Writing AI Integration: Proactively act as a "Knowledge Orchestrator" by using advanced AI tools like Gemini and NotebookLM to research, synthesize complex information, automate documentation drafting, and the structuring of complex technical concepts. Strategic Research: Access knowledge databases and interview subject matter experts to gather deep insights of institutional knowledge to create enterprise-grade documentation. Content Creation: Create and maintain high-quality technical documentation in multiple formats (text, images, video) for both internal and external audiences. 2. Linguistic Mastery & Technical Writing Impeccable English Command: Maintain absolute authority over the English language, ensuring every deliverable reflects perfect grammar, punctuation, and sentence structure. Editorial Excellence: Act as a final-gate reviewer for the team, producing error-free, "awesome-quality" content that translates complex operational workflows into easy-to-comprehend stories in alignment with Circles standards. Precision and Detail: Ensure technical accuracy in every piece of content, maintaining a detail-oriented approach in a hyper-growth, fast-paced environment. 3. Advanced API & Technical Documentation API Specialization: Take ownership of API documentation by reading and understanding API request-responses and interpreting code written in languages such as JavaScript . Cross-Functional Sync: Collaborate closely with engineering and support teams to ensure the discoverability and accuracy of technical product manuals. Industry Standard API Documentation: Create and maintain industry standard API documentation for the entire platform, tailored for both technical and non-technical stakeholders. 4. Multimedia Training & Development (Good to have) Collateral Design: Develop product marketing and training collaterals that explain software functionality to diverse consumer groups. Training Nuggets: Create engaging multimedia "nuggets," including slides, infographics, and high-fidelity videos. Video Production: Break down complex technical functionality into engaging video content, handling the full lifecycle from script to final edit. 5. Cross-Functional Collaboration (Good to have) Stakeholder Alignment: Work closely with Product, Engineering, and Design teams to ensure content accuracy, discoverability, and professional layout. Remote Synergy: Efficiently collaborate with remote global teams in a fast-paced, constantly changing agile environment.

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