Parts Administrator

About the role

We are a rapidly growing manufacturer's representative firm based in Island Lake, IL specializing in commercial HVAC products. We are currently seeking a Parts Administrator to process customer orders, respond to inquiries, and provide excellent customer service. The ideal candidate is detail-oriented, customer-focused, and can perform in a mostly solo environment. This role requires a self-motivated individual who actively contributes to the team's success and ensures customer satisfaction and retention.

Responsibilities

• Supports customers by phone, email, and over the counter.
• Promptly identify HVACR parts and equipment to process quotes & orders.
• Makes customers aware of product promotions.
• Perform warehouse duties. Including shipping, receiving and inventory control and
• Determines best method to resolve customer inquiries regarding products and services.
• Report Inventory discrepancies.
• Provides timely customer follow-up.
• Make deliveries to nearby locations
• Develop and maintain relationships with our customers and business partners.
• Maintains the warehouse by keeping it clean and organized.
• Provides friendly customer service.
• Performs other duties as assigned.
• Ability to drive a forklift or be willing to train and become certified.
• Have a forklift certification or be willing to acquire one internally.
• The Required Profile
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Parts Sales experience.
• Strong Computer skills.
• Strong organizational and customer service skills.
• Ability to prioritize and multitask.
• Environmental Requirements
• Physical Demands
• Mechanical Equipment is an Equal Opportunity Employer
• Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Benefits

Additional Information

At Midwest Applied Solutions, we move fast-delivering commercial HVAC rental solutions when and where they're needed most. From one-ton spot coolers to large-scale chillers and cooling towers, our team responds with speed and precision, whether it's a planned project or a 24/7 emergency. If you're wired for problem-solving and thrive in a fast-paced environment, you'll fit right in. Our people set us apart-and with locations across the U.S., there's room to grow, take on big challenges, and make an immediate impact. Parts Administrator Reports to: Parts Manager FLSA Status: Non-Exempt, Hourly Pay Range: $24-$28/hour

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