Guest Relation

Responsibilities

• Demonstrates Banyan Tree's brand service standards in all guest interactions.
• Escort guests and provide a brief orientation to the hotel's facilities and services.
• Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.
• Maintain open communication with guests, ensuring all questions are answered and concerns addressed.
• Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest's satisfaction.
• Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.
• Manage Accor enrolments and encourage guest enrolment to meet targets.
• Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.
• Maintain knowledge of local attractions and events to share with guests.
• Conduct courtesy calls to in-house guests and maintain records.
• Perform daily credit limit checks for in-house guests.
• Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
• Abilities/Key Competencies/Skills
• Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.
• Leading Myself
• Positive Orientation
• Operational Decision Making
• Self-Development & Management
• Leading Others
• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
• Leading the Business
• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
• Experience/Certificates/Education
• 2 years minimum experience in a similar capacity within a luxury hospitality environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.
• What awaits you...
• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Benefits

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