Senior Director, Central Operations

About the role

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you'll fit right in.

Requirements

• Your Success Profile
• LEAD THE TRANSFORMATION AND AUTOMATION AGENDA
• Lead the Operations transformation agenda at a pivotal moment, with a particular focus on identifying, prioritizing, and deploying AI and automation solutions that fundamentally reshape how the organization operates.
• Reimagine long-standing workflows and unlock step-change improvements in efficiency, quality, and speed.
• Build a change management muscle within the org to ensure transformation sticks, focusing on how teams embrace and adopt change, not only what gets shipped.
• BUILD AND LEAD THE CENTRAL OPERATIONS TEAM
• Build, develop, and retain a lean, high-performing team, setting a high bar for excellence and creating an environment where people take ownership and do their best work.
• Set a clear strategic vision, aligning the team around shared goals and fostering a culture of accountability and continuous improvement.
• DRIVE OPERATIONAL EXCELLENCE ACROSS THE ORGANIZATION
• Define and maintain the standards framework for the Operations org, including SOPs, controls, and quality benchmarks, ensuring consistency and accountability across all ops teams.
• Drive continuous process improvement, identifying and closing gaps between how work is designed and how it gets done in practice.
• Build and manage a governance cadence that keeps standards current as the business evolves.
• OWN DATA, KPIs, AND OPERATIONAL REPORTING
• Own the KPI framework for Operations, including metric definitions, ownership, and target-setting in partnership with ops leadership.
• Ensure the org has timely, reliable, and actionable reporting, overseeing dashboards and data quality across operational functions.
• Serve as the authoritative source for how Operations measures success.
• GOVERN SYSTEMS AND TOOLS
• Own the Operation

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