Duty Manager (ID: 702383)

Responsibilities

• Champion exceptional guest experiences by proactively addressing and anticipating customers' needs.
• Maintain a strong presence at the Front-of-House, actively engaging with organizers and visitors to gather feedback and drive continuous service improvement.
• Lead all event-related operational activities to seamless execution while safeguarding service excellence and safety compliance.
• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift.
• -Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.
• Perform regular quality inspections of facilities and services, initiating prompt corrective actions when necessary.
• Maintain detailed shift logs and incident reports for effective cross-departmental follow-up.
• Contribute to planning and process improvements to elevate overall efficiency and service standards.

Requirements

• Diploma / Degree in any discipline.
• Proven experience in successfully leading teams.
• Strong written and verbal communication skills.
• High level of fitness for extensive walking and climbing stairs during shifts.
• Resilient, proactive, and able to work independently with minimal supervision.
• Ability to prioritize and organize tasks in real-time.
• A collaborative team player with strong interpersonal skills.
• Experienced in effective resource planning and team deployment for success.
• Capacity to make quick, informed decisions while working under pressure.
• Comfortable with technology and paperless processes.
• Availability for midnight shifts, weekends, and public holidays.
• Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
• EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

Additional Information

Job description Brief Summary: Join our dynamic team as a Duty Manager, where you'll lead the way in delivering outstanding customer experiences while ensuring operational excellence. This role requires a proactive leader to oversee daily operations, foster guest satisfaction, and manage critical situations.

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Company Intel

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