Order Specialist

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Receive and check incoming tickets for accuracy on all orders.
• Maintain proper SLA's for all interactions.
• Provide assistance relating to the ordering process via chat, email, and phone calls.
• Collaborate with internal departments when needed on a case by case basis. (i.e geoorders, EFM Specialty, and Fulfillment)
• Process Warranty RMA Orders and Sales Returns for customers.
• Process Pro Active Automotive Alert - Flash Failure RMAs for Direct Customers and EFM.
• Complete terminations, reactivations, suspensions, and other rate plan changes for supported customers.
• Complete bulk orders for partners.
• Complete Pilot requests for EFM.
• Create accounts for new customers.
• Create new customer databases and add users.
• Complete Partner Clean up and Migration Projects.
• Manage devices in customers' databases.
• Collaborate with Accounts Receivable to complete partner transfers
• Locate products using software applications.
• Keep records of all orders and document accurately what has been completed on all tickets.
• Complete the ordering process for new devices, accessories and integrated products.
• Enter order information into applicable order websites, create and update customers' databases and document any changes made within the Salesforce case.
• Accurately update customer and partner account pages when necessary.
• Learn, complete and understand ongoing new carrier processes as they are established, fleet management industry and overall usage of telematics within a particular vertical market.
• What you'll bring to this role:
• 1-3 years in order entr

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