Assistant Manager, Patient Relations & Service Quality (Public Healthcare) #HMZ

About the role

Be part of a team dedicated to enhancing patient experience and strengthening community engagement across healthcare settings. This role offers the opportunity to make a meaningful impact through patient relations, service recovery, engagement campaigns, and service improvement initiatives. If you are passionate about people, enjoy interacting with diverse stakeholders, and thrive in a fast-paced, service-oriented environment, this is a rewarding opportunity to drive positive change and improve care experiences. Who Should Apply Individuals passionate about improving patient experience and building meaningful community relationships. Professionals who enjoy engaging with people, resolving service issues, and driving service excellence initiatives. Strong communicators who are proactive, empathetic, and comfortable working in dynamic, fast-paced environments.

Responsibilities

• Manage patient feedback and related matters, including investigations, service recovery, follow-up actions, response drafting, and reporting.
• Engage patients to gather feedback and identify opportunities for service improvement and enhanced patient experience.
• Partner with frontline staff and stakeholders to address feedback issues and support service recovery initiatives.
• Facilitate patient engagement activities such as focus group sessions and community outreach initiatives.
• Prepare reports, analyse feedback trends, and share insights with management and relevant departments.
• Build and maintain positive relationships with patients, caregivers, healthcare professionals, and internal teams.
• Identify meaningful stories and contribute content for internal newsletters and engagement communications.
• Drive on-ground campaigns and service improvement initiatives across multiple locations.
• Support ad-hoc projects and departmental initiatives as assigned.

Requirements

• Degree qualification with 2-3 years of experience in healthcare, hospitality, customer relations, or service-related industries.
• Strong verbal and written communication skills in English; ability to converse in local dialects or additional languages is advantageous.
• Customer-centric with strong interpersonal skills and confidence engaging stakeholders at all levels.
• Passionate about community engagement, patient experience, and frontline interaction.
• Comfortable managing campaigns and activities across different locations.
• IT-savvy and proficient in Microsoft Office applications; exposure to SharePoint or related systems is a plus.
• Able to interpret data, analyse trends, and support reporting needs.
• Qualified applicants, please send a copy of your resume in MS Word to:
• melanietay@recruitexpress.com.sg
• or call Melanie at 6736 3280 for further enquiries
• All information will be treated with confidentiality and only selected candidates would be notified
• Consultant: Melanie Zheng Zhiyuan
• Designation: Principal Consultant/Division Manager
• CEI Reg No: R1104774
• Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

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