Application performance Analyst

Requirements

• Familiarity with monitoring, logging, and observability tools used in cloud and SaaS environments to support proactive incident detection and response.
• Ability to participate in and lead on-call and 24x7 support rotations for mission-critical services.
• Experience operating in regulated industries such as life sciences or healthcare is a plus.
• Experience in a start-up and/or in the Health Tech/Pharma Industry is a plus
• OUR CULTURAL BELIEFS:
• Patient Minded I act with the patient's best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
• Embrace Diversity I create an environment of awareness and respect.
• Always Innovate I am bold and creative in everything I do.

Benefits

Additional Information

THE POSITION : As an Application Performance Analyst working within our NOC group , you will manage mission‑critical operating service events. This role is responsible for monitoring and managing APIs via alerts, logs, and dashboard monitoring. The goal of this role is to provide high quality support, metrics, and enhance the speed to catch and resolve issues. You will manage incident escalations, work closely with subject matter experts and operational leads, and monitor trends to drive continuous process and service improvements. You will collaborate with the broader technology organization to deliver operational services that scale to meet business needs and ensure solutions meet required business operations SLAs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide 24x7 application monitoring, ensuring continuous visibility into application and end-user services, with proactive identification of incidents, outages, and performance degradation. Monitor and oversee Sev 1 and Sev 2 alerts, tickets, dashboards, and incidents related to the health of our applications and service operations Manage incident events and escalation coordination Utilize monitoring, alerting, and ticketing tools to analyze, escalate, and resolve service issues Coordinate with SMEs, Tier 2 leads, and partners during incident resolution Communicate operational issues, trends, and risks clearly and professionally to stakeholders Identify opportunities for service, process, and performance improvements Develop and maintain operational reporting, including weekly and monthly metrics and trend analysis Perform additional duties and projects as assigned Understand our business model and product services delivered to our customers Cross-Functional Collaboration Communicate professionally and effectively with users, stakeholders, and technical teams to understand issues and deliver solutions. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Continuous Improvement & Governance Oversee development and maintenance of support documentation, knowledge articles, and standard operating procedures. Drive service quality improvements aligned to SLAs and operational efficiency, including reduction of alert noise and improved mean time to detect (MTTD). Maintain accurate, timely records within issue tracking and ITSM systems to support reporting, trend analysis, and continuous improvement. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. At Least 2-3 years of experience in an operations/Application Support role Demonstrate service orientation with urgency, action, and accountability Advocate for the clients and consumers we serve Robust analytical skills Prior experience with the following applications, or something similar: MS Office, Azure Monitor, Snowflake, AWS (CloudWatch) JIRA, Pagerduty, & Zendesk or ServiceNow Comfortable working autonomously and collaboratively with teammates across multiple geographies and time zones Flexible work schedule, with ability to cover core US hours Effective communication skills Strong understanding of end-user computing environments, enterprise applications, and service management practices. Proven ability to manage incidents, escalations, and cross-team coordination in a production environment

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Company Intel

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