Customer Success Manager

About the role

The GP market is moving fast, and the CSMs who build relationships at this scale will shape how deeply Lyrebird embeds into the clinical workflows that matter most. As Customer Success Manager for SMB, you'll own a portfolio of small-to-mid-sized practices and clinics from onboarding through to renewal and expansion. This is a high-volume, high-impact role: the kind where your ability to spot patterns across accounts and act quickly is what separates a thriving portfolio from a churning one. You're energised by breadth, not just depth. You can hold 50 accounts with the same care you'd give five, because you've built the systems and habits that let you operate at scale without dropping the ball. You're commercially minded and genuinely curious about how clinicians work, and you find it natural to move between coaching a practice manager on adoption and making the case for an expansion to a clinic owner. You don't wait to be told where the risk is. You find it first. Every day in Australia, 10 people die from preventable medical errors, not from incurable diseases, but from misdiagnosis, missed information, and clinicians making decisions under impossible pressure. At the centre of that failure is a doctor spending 40% of their day on paperwork instead of patients. Lyrebird is fixing that. We turn real clinical conversations into accurate notes, automatically. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. We're Series A-backed, growing fast across Melbourne, the UK, and Asia, and there's a finite window right now to own the GP market and build everything else on top of it.

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