Product Manager, Product Platform - Mountain View

About the role

Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest - wherever they are. Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we're helping make better food more accessible, reliable, and affordable for everyone.

Responsibilities

• As Product Manager for Product Platform, you'll own the shared components and services that power Otter's "operating system" - the foundations every product team builds on. You will:
• Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security.
• Scale customer communications across SMS, email, and notifications - ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows.
• Lead improvements to Otter's platform experience, from navigation and shared UI components to shell performance and API reliability.
• Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging.
• Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter's product teams.

Requirements

• 5+ years of product management experience or equivalent.
• Proven ability to ship and scale platform or shared services that support multiple products and teams.
• Strong technical understanding of APIs, authentication/SSO, permissions, and distributed systems; able to engage deeply with engineering.
• Data-driven decision maker with proficiency in SQL and analytics tools.
• Strong written and verbal communication skills; able to make technical concepts clear for executive and cross-functional audiences.
• Why join us
• Growing market: You'll be focused on an $80 billion market that's projected to reach at least $500 billion by 2030 in the US alone.
• Industry transformation: You'll be part of a team redefining how restaurants run both online and offline.
• Impact at scale: What you build will directly power thousands of restaurants and millions of diners.
• Collaborative environment: You'll work closely with talented colleagues across teams, with the support and guidance to grow your career.
• What else you need to know
• This role is based in our Mountain View office. We believe the best ideas and fastest progress happen when we're together, so this is an in-office role five days a week.
• The base salary range for this role is $ 195,000 - 246,000 per year.
• Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
• Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
• Benefits Summary (USA Full-Time Exempt Employees):
• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave
• Benefits are subject to change at the company's discretion.
• CSS accepts applications on an ongoing basis.
• Ready to join us as we serve those who serve others?
• #LI-Onsite

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