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Guest Service Agent - Novotel Singapore Robertson Quay

External
Accorcorpo logoAccorcorpo · Singapore, Switzerland
Full-timeOn-site1w ago
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Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accor's learning programs.Opportunity to grow within your property and across the world.Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance (ESG) activities.Our culture of inclusion welcomes everyone regardless of race, gender and background.

Additional Information

Assist guests with check-in and checkout, including cashiering duties and room key issuance Review arrival lists and prepare guest information systems prior to arrival Welcome guests and provide special recognition to repeat guests and VIPs Liaise with relevant departments to ensure guest requests and needs are met Handle guest complaints and comments tactfully and efficiently Manage guest communications including mail, messages, and telephone inquiries Maintain guest privacy and confidentiality at all times Monitor in-house credit matters and report any discrepancies Alert Security or Duty Manager of any suspicious activity or persons Proven experience as a Guest Relations Officer Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Computer literacy Customer-oriented and professional attitude with outstanding communication abilities Strong organizational and time-management skills

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