Deputy Event Operations Manager
External
Grantley Hall · GrantleyFull-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities
- Support the Events Operations Manager (EOM) in planning, directing, and delivering all events to five-star standards.
- Act as the primary on-site manager for events (on-site and off-site where required) in the absence of the EOM.
- Attend pre-event meetings for large or high-profile events, contributing operational expertise and building relationships with organisers.
- Lead, motivate, and inspire the events team to deliver exceptional guest experiences.
- Oversee cash handling, payment reconciliation, and banking in line with company procedures.
- Assist with rota planning and team scheduling alongside the EOM.
- Maintain high standards of staff welfare and promote a positive working environment.
- Deliver training and development for team members in line with company processes.
- Manage the atmosphere within event spaces, including lighting, music, and overall ambience.
- Attend team meetings, communicate management decisions, and provide feedback from the team to the EOM.
- Supervise the setup and breakdown of all events.
- Provide hands-on operational support and perform front-of-house roles when required.
- Key Skills, Qualities & Experience
- Proven experience managing event budgets, forecasting costs, and ensuring profitability.
- Strong understanding of five-star service standards and personalised guest experience delivery.
- Excellent interpersonal skills with the ability to build relationships with high-profile clients, corporate partners, and wedding planners.
- Calm, decisive, and solutions-focused approach to handling challenges and last-minute changes.
- Experience collaborating with multiple departments (sales, F&B, front office, housekeeping) to deliver seamless events.
- Strong organisational skills with the ability to manage multiple events simultaneously.
- High attention to detail and commitment to maintaining quality standards.
- Leadership capability with experience motivating and developing teams.
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:Tips typically over £200 per month (£3,400 per year)Complimentary bespoke uniform and chef whitesComplimentary meals whilst on dutyRefer a Friend bonus - Earn up to £1000Holiday Buy/Sell SchemeComplimentary employee car parkingComplimentary state of the art onsite gym - with personal trainer support31 days annual leave (including bank holidays) increasing with serviceProfessional development opportunities at all levelsReimbursement on work shoes, sight tests and professional membershipsModern and spacious discounted live in accommodation for eligible rolesAccess to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support .We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.Employee Assistance Programme helpline and online support , along with wellbeing champions onsiteTeam Member of the Month AwardsDiscount on Grantley Halls Restaurants, Spa products and Gift ShopDiscounted stays at Grantley Hall, as well as other Pride of Britain HotelsCycle to work schemeAccess to Stream, allowing you to instantly access your wagesSimplyhealth - Health cash plan
Additional Information
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe .
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