AVP, CXO Strategy & Transformation

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You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Overview A leading international financial services organization building trusted and lasting relationships with Clients around the world, with $1.3 trillion in assets under management, provides individuals and corporate clients with a diverse range of protection products (life and health) and wealth products (asset management, mutual funds, group pension and retirement, and individual annuity and savings). Chartered in 1865, Sun Life celebrated its 150th anniversary in 2015. Client Experience Office (CXO) aims to build and deliver a holistic "One Sun Life" experience to Clients as we help them achieve lifetime financial security and live healthier lives. The CXO is at the heart of Sun Life focused on attracting and engaging Clients through brand and performance marketing, engaging with Clients through the design, build, and delivery of client journeys, exceptional mobile and web channel experiences, and deepening relationships through personalized engagement across all channels and products. To understand our Clients, we actively listen and learn by employing experts in Client experience, journey design, engagement, marketing, strategy, and digital, data and analytics. Sun Life is a socially responsible organization with a commitment to sustainability in its practices and operations. Among other recognitions, the company appears regularly on the Global 100 Most Sustainable Corporations in the World, as selected annually by Corporate Knights. Role Summary Reporting to the Vice-President, Experience, Planning and Transformation, CXO , the AVP, CXO Strategy & Transformation will help drive the development and stewardship of an integrated CXO vision and Client platform strategy and execution within CXO and across SL Canada. This role will act as a senior strategic integrator across the CXO mandate-bringing together strategy, transformation, performance reporting, analytics, to tell a cohesive story. The successful candidate will help build insights discipline, and change capability required to simplify how CXO works, sharpen decision-making, and ensure investments are clearly linked to client, advisor, sponsor, business, risk, and financial outcomes. The role requires a strong mix of strategic thinking, business management, financial and analytical acumen, executive-level communication and pragmatic execution. The candidate will be expected to work closely with CXO leadership, Canadian business partners, Finance, Technology, and Global partners, and senior stakeholders to develop a cohesive CXO-wide narrative, strengthen performance management, programmatically manage spend and priorities, and ensure the function is operating with appropriate risk, auditability, and governance standards. This is a high-impact role for a proven strategy and transformation leader who can connect the dots across complex domains, turn data into insight, create structure from ambiguity, and help move a large, multi-disciplinary function from reporting activity to driving measurable action. What will you do? Transformation Enablement & Strategic Prioritization Build and mature the transformation capability within CXO, including the disciplines, forums, metrics, decision processes, and execution routines required to drive sustained change. Support the development of a clear transformation agenda across our strategic priority areas Partner with our business stakeholders to optimize operating model Programmatically manage CXO priorities, ensuring investments are linked to strategy, engagement, sales enablement, experience outcomes, and risk reduction. Support the development of CXO's AI narrative, including where the function should focus leadership attention, investment, experimentation, and capability-building. Analytics, Insights & "Book of Truth" Lead the development of CXO's insights agenda, ensuring the function moves from fragmented data and dashboard production to a disciplined, insight-driven management system. Partner with the Data organization on data production while owning the interpretation, synthesis, and business application of insights for CXO decision-making. Translate data into clear implications for strategy, investment, performance, risk, client behaviour, advisor dynamics, and franchise-level opportunities. Triage and manage analytics and reporting requests from business partners, balancing stak

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