Senior Learning & Development Specialist

About the role

As a Senior Commercial Learning & Development Specialist , you will play a pivotal role in shaping the capability of Deliveroo's commercial teams. We're looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast-paced, evolving environment. Your focus will be on driving performance and enabling long-term commercial success across global markets through high-impact learning initiatives. This is not a reactive delivery role - we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future-fit development programs.

Responsibilities

• Diagnose Needs & Drive Strategy
• Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions.
• Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness.
• Translate market and team-specific challenges into robust learning strategies, with a strong focus on sales capability development.
• Design & Develop Learning Programs
• Design and deliver blended learning solutions (in-person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence.
• Collaborate closely with internal SMEs, global stakeholders, and third-party providers to curate and co-create impactful content tailored to local markets.
• Ensure programs are scalable, outcome-driven, and aligned with Deliveroo's values and commercial objectives.
• Deliver & Evaluate Learning Initiatives
• Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context.
• Drive adoption of digital learning tools and foster a culture of continuous learning.
• Use project management techniques to oversee end-to-end execution of learning programs, from design to measurement.
• Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.
• Be a Senior Learning Partner
• Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one-off solutions.
• Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery.
• Champion learning across the business by role-modelling strategic thinking, collaborative behaviours, and learner-obsessed design.

Requirements

• Experience in sales and commercial training, ideally within fast-paced, tech-driven or global organisations. Contact centre L&D experience is a plus.
• Proven success applying a consultative L&D approach - diagnosing needs, recommending solutions, and measuring outcomes.
• Experience designing and delivering multi-format learning programs (virtual, in-person, digital).
• Strong stakeholder management and the ability to influence at all levels, including senior leadership.
• Excellent project management skills; able to juggle multiple initiatives across segments / markets with competing priorities.
• Analytical mindset - uses data to inform decisions and challenge assumptions.
• Curious, self-directed, and confident in navigating ambiguity with a proactive mindset.
• Expectations at Senior L&D Specialist Level
• You will be expected to:
• Take ownership and prioritise strategically, delegating where appropriate and avoiding over-commitment.
• Understand and anticipate commercial and market challenges, and align your work with key business metrics.
• Apply deep expertise to moderately complex problems with limited guidance, identifying long-term risks and strategic implications.
• Communicate clearly and effectively, simplifying complex ideas to gain buy-in and drive action.
• Role-model Deliveroo's values and encourage others to do the same, proactively shaping culture, inclusion, and team development.
• Coach and support others, contribute to talent development, and build a strong internal L&D community.
• Why Join Us?
• At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
• 🔧 Make a visible impact every day
• Your work directly improves experiences for customers, partners and riders.
• 🌱 Learn fast in an entrepreneurial environment
• Work close to the market with autonomy, pace and real responsibility.
• 🧠 Build a career, not just a role
• Stretch yourself, dev

Additional Information

Senior Learning & Development Specialist

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