Income Protection Claims Consultant

Responsibilities

• Setting up and managing new Income Protection claims
• Requesting and reviewing medical evidence from GPs, consultants and other specialists
• Reviewing claims in line with agreed assessment timescales
• Building positive relationships with customers, IFAs and third parties
• Maintaining accurate records and ensuring claims are handled in line with processes and legislation
• Delivering a consistent, timely and customer‑focused service aligned to service level agreements
• Identifying complaints or breaches and escalating them appropriately
• Handling inbound calls with confidence and professionalism
• Who we're looking for:
• Experience working in a claims, insurance or customer‑focused environment
• Knowledge of Income Protection products or a willingness to build this knowledge
• Strong communication skills with the ability to build trust and rapport
• A customer‑centred approach with the confidence to manage sensitive situations
• Good judgement and attention to detail when reviewing information and evidence
• Strong IT skills, including Microsoft Word and Excel
• The ability to manage workloads, deadlines and priorities effectively
• A collaborative mindset with a willingness to support team goals
• Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer - both for our own products and at a range of high street stores and online
• We're creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
• At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
• We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
• It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Benefits

Additional Information

We're looking for a Claims Consultant to join our Retail Claims team in Hove. This is a customer-facing role where you'll be speaking with customers about new and ongoing claims around Income Protection, gathering the right information, and helping make sure claims are handled accurately, calmly and with care. Offering a salary of £25,000.

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