Customer Service Officer ( 8-mth contract - Facility booking - Central Region)

About the role

You will support customers in making and managing bookings for sports facilities. This is a customer-facing role where you handle enquiries promptly, follow booking terms and conditions, and ensure successful end-to-end booking processing.

Responsibilities

• Assist customers with enquiries on sports facility bookings (email/mailbox follow-up)
• Ensure customers adhere to booking terms and conditions and support timely payment follow-up
• Attend to users' feedback, queries, quotation requests, and complaints
• Follow through booking requests end-to-end, from enquiry to completion
• Analyse and prepare booking reports when required
• Support user administration and system testing for the mobile application
• Provide additional operational support to the team when required
• Job Requirements
• Diploma qualification
• Minimum 2 years of customer service experience
• Proficient in Microsoft Office and Excel
• Good writing and communication skills
• Prior experience with facility bookings is preferred
• 👉 Apply via MyCareersFuture today!
• Only shortlisted candidates will be contacted.
• We regret to inform that only shortlisted candidates will be informed.
• Int Ref: JL - JO 28835
• Xu Jia Ling
• (Reg No.: R25159057)
• BGC Group Pte Ltd (Outsourcing)
• EA 05C3053

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