Customer Relations Manager

Responsibilities

• Be the first point of contact for families, providing expert guidance with warmth and professionalism.
• Build strong local knowledge and networks to connect families to the care they need.
• Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
• Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
• Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
• Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
• Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
• Why join us:

Additional Information

A purpose-built care home located in the heart of the Margate community in Kent. Our 68-bed luxury service provides exceptional levels of Residential Care, Nursing Care, Dementia Care, and Respite Care Customer Relations Manager | Margate | 40 hours per week | Up to £40,000 per annum + £6,500 OTE bonus (Depending on experience) Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We're looking for a Customer Relations Manager to represent our exceptional care home in Margate, you'll ensure to provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones. This role combines proactive and reactive customer engagement. You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You'll also actively build the profile of both homes in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business. While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets. Locations covered: Sandmere care home, Seacole Way, Ramsgate Road, Margate, Kent, CT9 4PA Reporting to : Regional Director

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