FinOps IT Operational Support Supervisor

Responsibilities

• Oversees daily FinOps team operations, providing guidance, mentorship, and technical support to ensure productivity and minimize downtime; manages recruitment, development, retention, and performance to build a strong team.
• Monitors and maintains IT FinOps systems, ensuring proper documentation, compliance, and adherence to standards.
• Collaborates with internal peers and business partners to address technology challenges and implement continuous improvement initiatives.
• Leads the FinOps Managed Services team in delivering proactive IT support, system monitoring, incident resolution, and problem management across multiple environments.
• Implements IT service management (ITSM) practices to ensure consistent, high-quality service delivery and experience-level objectives/agreements (XLOs/XLAs) to measure performance and guide outcomes aligned to business goals.
• Coordinates escalations and collaborates with internal teams and vendors to resolve complex technical issues efficiently.
• Develops and maintains documentation, standard operating procedures, and performance metrics to support operational excellence and team training.
• Owns and executes lifecycle management of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning, to ensure compliance, cost control, and operational efficiency.
• Education and Experience:
• Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, Management Information Systems, Engineering, Business, or other computer-related degree required.
• Eight (8) or more years of diversified IT experience.
• Three (3) years of professional experience in Cloud FinOps, Cloud Operations, or related roles highly preferred.
• FinOps Certified Practitioner (FinOps Foundation) highly preferred.
• Experience overseeing managed service provider engagements highly preferred.
• Advanced proficiency in Excel, financial modeling, and data analysis preferred.
• Experience with IT service management (ITSM) processes and tooling preferred.
• Hardware/software lifecycle management, vendor management, and procurement processes preferred.

Requirements

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new
• approaches, and collaborating with others to make the change successful.
• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
• Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the
• organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.
• Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
• Data-Driven Decision Making - Applies data to make informed decisions with a priority on using real-time data, analytics, and insights to optimize operations, improve safety, and enhance the company's competitive edge.
• Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
• Influencing Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
• Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
• Results Driven - Drives operational and process excellence and innovative behavior by empowering o

Additional Information

An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary This role partners with cloud engineering, infrastructure, and finance teams to ensure cloud cost transparency, optimization, and accountability. The FinOps Supervisor is the expert in cloud financial management, leveraging data-driven insights to align cloud spending with business goals. The ideal candidate should have strong expertise in cloud cost management platforms, pricing models, and financial analysis, along with excellent analytical skills and cross-team collaboration ability. Technical platform skills, cloud optimization knowledge, financial acumen, and business partnership are needed to turn cloud usage into actionable insights for leaders.

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