Manager - Clinical Operations - Global

Responsibilities

• Supervise and lead clinical team members delivering services to a portfolio of customers
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, care coordination and clinical training and presentations
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response and Management Consultation is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health's values and commitment to removing every barrier to mental health
• What success looks like:
• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Clinical quality performance

Requirements

• 3+ years of leadership and management experience, including supervision of teams of 15+
• 10+ years of experience in behavioral health, including experience in EAP and management consultation and management of a geographically dispersed team.
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN etc.)
• Track record of building and growing high performing teams and mentoring frontline team members
• High sense of urgency and results focus combined with a service orientation
• Naturally relentless in breaking barriers to get things done with speed and quality
• Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture
• Training and experience in evidence-based modalities of care, including longitudinal care management
• Excitement about working in a rapidly changing organization
• Experience with telephony and documentation tools and systems
• The target base salary range for this position is $97,325 - $114,500 , and is part of a competitive total rewards package including stock options and benefits. Individual pay may

Benefits

Additional Information

Our mission: e liminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. As the Clinical Manager, you'll lead and inspire a high-performing clinical team who delivers virtual EAP mental health services for our portfolio of customers. In this full-time remote role, you'll be responsible for the operational health, clinical quality, and team performance of your assigned programs-ensuring our services are delivered with excellence, consistency, and compassion. You'll empower your team to provide meaningful care in dynamic environments, applying strong clinical judgment, adaptability, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you'll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health's mission to eliminate every barrier to mental health. This is a fully remote position with a required work schedule of Monday through Friday, 4:00 a.m. to 12:00 p.m. ET (10:00 a.m. to 6:00 p.m. CEST). Applicants should apply only if they are able to consistently work these hours. We welcome applications from candidates both within and outside the United States.

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