Resales Administrator

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RESALES ADMINISTRATOR Trinity Estates - £Competitive, aligned to experience - Hemel Hempstead ROLE OVERVIEW As part of our Resales Team, you will work closely with residents, solicitors, and internal departments to manage and facilitate the sale, purchase, and remortgage process of our properties, ensuring a smooth and efficient experience for all parties involved. You will also work closely with solicitors and internal staff to ensure accurate and efficient processing of post-sale documents once completion has taken place. We are looking for someone with good communication skills both by email and phone, a keen attention to detail and the ability to effectively manage a large caseload. ROLE EXPECTATIONS This is a varied, fast-paced role that requires excellent organisational skills, a methodical approach and the confidence to communicate effectively with solicitors, residents and colleagues across the business. You will need to manage and report on your own workload independently, ensuring all tasks are completed within agreed turnaround times and that accuracy is maintained throughout. You will report to the Resales Manager and work as part of a team that takes care to get things right for residents, solicitors and all parties involved in the transaction process. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Correspondence and pre-sale enquiries are responded to accurately and within turnaround times Incoming legal documentation is processed correctly and property ownership records are kept up to date Post-completion documentation is issued promptly, enabling solicitors to complete HM Land Registry registration without delay Residents and solicitors receive a timely, professional and effective service at every stage HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Responding to correspondence relating to residential property sales, primarily concerned with buyers' pre-sale enquiries Answering and effectively responding to all incoming resale calls Liaising with internal teams across the business to gather the information needed to respond to enquiries accurately and efficiently Processing incoming legal documentation to accurately reflect the transfer of property ownership in our internal systems Issuing post-completion documentation to solicitors in a timely manner, enabling registration with HM Land Registry Managing and reporting on your own workload, ensuring all tasks are completed within agreed turnaround times You'll be based at our Hemel Hempstead office, working as part of a close-knit team where communication and collaboration are key. WHO THIS ROLE IS FOR This role suits someone who: Is highly organised and able to manage multiple tasks efficiently Communicates clearly and effectively, both in writing and on the phone Has strong attention to detail and takes a methodical, orderly approach to their work Can work under pressure, meet deadlines and adapt to a variety of incoming documentation Is a team player who is also confident working on their own initiative, asking questions when needed EXPERIENCE THAT HELPS Minimum 2 years' administration experience (preferred) Good administrative and IT skills, including proficiency in Microsoft Office Knowledge of the residential property management sector, including related industry legislation and best practice (desirable) Educated to GCSE standard (or equivalent), with minimum grades A-C in English and Maths Ability to work with all levels of staff and external solicitors

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