PEPS Operations Specialist, US

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Primary Function of Position Reporting to the Manager, PEPS Operations (US), the PEPS Operations Specialist (US) drives the efficiency of daily operations by streamlining processes, maintaining quality, and identifying improvements that enhance operational performance for Customer Training and Genesis. Key responsibilities include evaluating business procedures, monitoring metrics, coordinating logistics, and contributing to special projects. Essential Job Duties - Aligns with PEPS regional leadership on key business priorities and partners with cross functional teams to drive continuous improvement initiatives that support operational excellence. - Manages the logistics and coordination of regional events-including peer‑to‑peer summits, society events, congresses, and rotational or academic programs-in partnership with the program management and marketing teams. - Collaborates with key stakeholders to ensure successful implementation of new technologies, procedures, and product launches, and manages the communication and coordination required to keep all parties aligned. - Organizes, executes, and monitors assigned projects, coordinating cross functional activities and deliverables to ensure timely progress. - Manages, maintains, and communicates the status of yearly and quarterly goals in collaboration with key stakeholders and business partners. - Manages and maintains key operations records, including but not limited to certificates, waivers, evaluations, and credentials, as well as conducts audits to assess quality and ensure compliance. - Gathers and communicates the data and information needed to ensure training models are accurately planned, managed, and distributed. - Coordinates with Logistics, Regulatory, and other key business partners to support importation activities. - Supports the document management workflow, including submitting and routing documents for approval through the document control systems as well as coordinating activities related to updates and revisions. - Manages certificate requests and responds to inquiries related to equivalency certificates. - Maintains and updates the inventory catalog, including systems, instruments and accessories, learning products, and training center contracts. Required Skills and Experience - 3-5 years' experience in operations - Understanding of regional regulatory and compliance requirements. - Detail-oriented, organized and takes initiative, problem-solving mindset. - Strong process orientation: must ensure all stakeholders understand processes and responsibilities related to each event, program, and meeting. - Demonstrated ability to work effectively across the organization. - Ability to present information in a clear and concise manner. - Excellent organization, time management, prioritization, and problem-solving skills. - Excellent written and verbal communication skills. - Must be flexible, self-directed, and self-motivated. Required Education and Training - Bachelor's degree in business administration, finance, engineering, or related field. Working Conditions - None Preferred Skills and Experience - Experience in Medical Device; professional education or logistics. - Project management experience. - Experience with lean processes and/or certification in a process improvement framework. - Knowledge of sales, training, or marketing software tools (Smartsheet, Veeva, Salesforce, Tableau, Agile, SAP). Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may

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