Shift Lead, Paradise Valley (Opening Fall 2026)

About the role

Shift Lead, Paradise Valley (Opening Fall 2026) On-site - Paradise Valley, Arizona, United States Reports to: General Manager Classification: Full-time, Hourly, Non-Exempt Pay Rate: $19.00/hour + tips Positions to fill: 2 About the Role Step Into Leadership From Day One We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity - you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day. As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish. We're looking for two people to fill the following schedules: AM Lead: Tuesday - Saturday PM Lead: Sunday - Thursday Responsibilities Pre-Opening Participate in onboarding and training prior to opening Learn company service standards, operating procedures, and product knowledge at a leadership level Assist with café setup, merchandising, and operational readiness Help facilitate team training and support Barista onboarding alongside the General Manager Support grand opening events and launch activities Shift Leadership & Operations Open or close the location according to established procedures - you own the shift, start to finish Lead and direct the Barista team - assign tasks, manage pace, and step in where needed Monitor floor coverage and adjust team positioning in real time based on traffic Complete shift reports and communicate key updates to the General Manager daily Flag any team performance concerns, guest feedback, or operational issues promptly Guest Experience & Hospitality Model the exceptional, attentive guest experience expected of every team member Serve as the primary point of contact for guests when the General Manager is not present Handle escalations, complaints, and special requests with confidence and good judgment Build relationships with regulars and help create a sense of community Beverage & Product Prepare and serve all menu items to company standards with consistency and care Maintain strong product knowledge and confidently educate guests and team members Uphold quality, presentation, and food safety standards across every shift Operations & Standards Receive and verify product deliveries from our Phoenix production warehouse Operate the POS system accurately and oversee cash handling procedures Maintain cleanliness, organization, and visual standards throughout the café Follow and enforce opening, closing, and daily operational procedures Experience in coffee, food service, retail, or hospitality - with some lead, keyholder, or supervisory experience preferred A natural leader who steps up without being asked and stays calm under pressure Genuine passion for hospitality and elevating the guest experience Strong communication skills - with guests and with your team Comfortable handling cash, operating POS, and managing product receiving Reliable, punctual, and accountable Ability to stand for extended periods and lift up to 30 pounds Full-time availability for assigned schedule (AM: Tue-Sat or PM: Sun-Thurs), including early mornings, weekends, and holidays Must be at least 18 years old Competitive hourly pay plus tips Health, dental, and vision insurance (eligible employees) Employee product discounts Paid pre-opening training and development Opportunity to step into a leadership role at a growing company from day one

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