Internal Operations Supervisor

Responsibilities

• Operational Management
• Oversee daily operations including order processing, permitting, revenue recognition, installer compensation, scheduling, and accounts receivable.
• Ensure accuracy in sales order entry by implementing quality verification processes to minimize errors and rework.
• Develop, implement, and sustain lean processes to promote continuous improvement and operational efficiency.
• Support new and developing branches by establishing best-in-class "back-of-the-house" operational processes.
• Installation & Service Oversight
• Manage installation and service operations to ensure adherence to company standards and delivery of a high level of homeowner satisfaction (HOS).
• Oversee installation, technical, and service capacity to meet current demand and enable future growth.
• Monitor and improve technical performance metrics, focusing on reducing remakes and increasing first-time completion rates.
• Supply Chain & Logistics
• Oversee supply chain functions including purchasing, shipping, and receiving.
• Ensure effective use of corporate procurement programs and approved vendors to maintain quality and control costs.
• Financial & Administrative Management
• Manage accounts receivable and accounts payable processes, ensuring timely billing and payments.
• Oversee subcontractor payments, job closeouts, and manual payment requests.
• Compliance & Safety
• Lead branch compliance efforts, including permitting, environmental reporting, and safety programs.
• Ensure all operations adhere to regulatory and company safety standards.
• Leadership & Team Management
• Serve as a key member of the branch leadership team, contributing to the achievement of annual operating goals.
• Direct and support personnel including installation supervisors, service and retail service representatives, scheduling staff, and warehouse teams.

Requirements

• Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience.
• Demonstrated ability to work with minimal supervision.
• Proven ability to remain calm during stressful situations.
• Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning projects.
• Demonstrated leadership skills in directing, managing, and motivating employees.
• Excellent communication skills: listening, written, and verbal.
• Excellent analytical skills for problem-solving, interpreting data, and defining resolution.
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.
• PAY RANGE:
• $69,840.00 - $104,760.00
• CULTURE AND BENEFITS:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
• PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payme

Benefits

Additional Information

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: Position Summary The Branch Operations Manager is responsible for organizing, coordinating, and optimizing the workflow of branch operations or key functional areas within a larger branch. This role ensures efficient execution across operational functions, drives continuous improvement through lean practices, and supports overall branch performance and growth.

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