Supervisor, Retail Operations

Requirements

• 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand
• High school diploma or GED equivalent required
• Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
• Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows
• Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred
• Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives
• Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards
• Strong organizational skills, attention to detail, reliability, and operational follow-through
• Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively
• Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment
• Flexibility to work weekends, holidays, evenings, and special museum events
• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
• Passion for supporting efficient retail operations that align with the Museum's mission, brand, and values

Additional Information

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum's collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas's filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. ***************************************************************************************************************** The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. VALUES Our internal and external practices are shaped by the following beliefs and behaviors. People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results. STRATEGIC PRIORITIES Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. Hourly rate will be assigned commensurate to the successful candidates' education, experience, and location. Pursuant to the Lucas Museum of Narrative Art's COVID-19 Mandatory Vaccination Policy, the museum requires all who work on-site or conduct occasional meetings on-site to provide proof of COVID-19 vaccination as a condition of hire absent an approved medical and/or religious exemption. Upon hire, all new freelancers will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.

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