Benefits
The base salary for this role ranges between $51,440 - $70,730 with eligibility for an incentive target of $6,000.00 which is contingent upon achieving both individual and company performance objectives.This job posting is for an existing vacancy.KEY DUTIES AND RESPONSIBILITIES (You Will):Quote customers and process orders based on requests from customers and WFS Account ManagersSource products for customers not in our usual vendor baseProvide cost savings and product substitutions to customers as requestedFollow-up on customer back orders, quotes, and complaintsContinuously improve product knowledge through lunch n' learns, online research, etc.Process customer returns and PO returns as per Quality Systems procedureReview all reports and make inquiries as neededSeek special contract pricing from vendors when applicableFollow billing and freight instructions - inbound and outgoingFollow all safety protocol in compliance with WFS' Health & Safety policies and procedures and the Occupational Health & Safety ActSupport all aspects of WFS Quality Management SystemOther duties as assignedREQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):A minimum of 1 to 2 years previous customer service experience is requiredDemonstrates a strong work ethic and personal commitment to get the job doneDemonstrated ability to provide exceptional customer serviceTeam-player and an ability to work independentlyKnowledge of industrial and/or safety products is preferredSuperior interpersonal, problem solving and customer service skills to effectively build relationshipsStrong communication skills, ability to convey message in an organized, clear and effective mannerA self-starter, taking action to achieve goals beyond what is requiredStrong time management and organizational skills, with proven ability to adhere to tight deadlinesProficient computer skills and aptitudeKnowledge of dangerous goods and WHMIS regulations is requiredRewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):Medical, dental, vision and prescription drug coveragePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)Life insurance coverage, including spousal and dependent life insurance.Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concernsRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial futureEducational & Professional Membership Fee Assistance programEmployee discounts, team member perks and more!DEI Statement:Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.#LI-PS
Additional Information
Work Location Type: Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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Grainger · Windsor, Canada