Agent - Ocean Export

About the role

To provide exceptional customer service to both internal & external customers and to achieve department's objectives for timely freight processing, and associated admin tasks within the set KPI. Communicate with our customers in executing export bookings. Prepare export documentations. Command in internal export management systems Understand and follow internal standards and process to execute bookings. Prepare and document customer's requirements in Standard Operating Procedures (SOPs) database. Good understanding of internal quality standards and compliance policies. Apply in day-to-day execution of bookings. Billings to clients accurately and timely. Maintain good relationships with suppliers (Shipping lines, trucking companies and Container Freight Station (CFS) Provider and others involved). Declaring Permits after passing Custom Competency test. Timely responses to emails within 24 hours and phone communication within the same day. Escalation of problems to Management when necessary Take up additional tasks as required to meet the Department's needs Meeting 52 hours Training hours / year. Qualifications, Experience and Education Requirements Minimum tertiary educational level 1 to 2 years related experience and/or training; or equivalent combination of education and experience. Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good computer skills (Excel, Word) and problem-solving skills. Fluent in English. Expectations: Provide excellent customer services to both internal and external customers. Think positively with "CAN DO" and responsible attitude, while considering capacity and timeframe to complete assigned tasks. Perform assigned tasks with great accuracy and in a timely manner Good organization skills of priorities and tasks Be a good team player with teamwork spirit Demonstrate initiatives in all co-ordination work

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