Service Engineer

Responsibilities

• Service Delivery - Execute service work with low to high complexity according to work instructions and in accordance with standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers.
• Customer Approach - Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers. Identify new Service business opportunities for the company.
• Materials & Supply - Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documentation & Reports - Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Leads the effort to document the implicit service knowledge in a knowledge management system.
• Trouble Shooting - Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots simple to complex equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational Excellence - Proactively identifies suggestions for product, quality and customer service improvement. Provides recommendations to management to improve operations and customer service and discusses them for changes.
• Health, Safety & Integrity - Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
• Processes and Tools - Consistently applies functional processes considering links to other teams.
• Your Background :
• Bachelor's degree in mechanical or marine engineering or 3-5 years of strong mechanical experience as a service engineer in diesel engines, rotating machinery service, preferably in turbocharging service.
• Experience with turbochargers is an advantage, product service knowledge of any turbocharger types installed on two or four-stroke engines also would equally consideration.
• Knowledge and skill in operating rotating machinery, such as balancing machines, lathes and drills. Skilled in the use of metrics and measuring tools.
• Holds a valid driving license and is willing to travel up to 50% as required.
• Your benefits:
• Attractive compensation & benefits
• Employee Assistance Program
• We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com .
• Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate
• Job Family Group:
• Service

Benefits

Additional Information

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

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