Field Service Engineer - Mexico Remote

About the role

Who will you be working with? Bloom Engineering, a Wabtec Company , improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom serves a global customer base through subsidiaries in Germany, India, and China. Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility-delivering meaningful competitive advantage. How will you make a difference? As a Senior Field Service Engineer, you will support customers throughout Mexico serving as the primary regional technical authority and customer-facing service representative. You will be responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems. The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently, while coordinating effectively with U.S.-based engineering, sales, and service teams. What do we want to know about you? Required Qualifications Bachelor's degree or higher in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline) Minimum of five (5) years of field service experience supporting industrial combustion or heating systems Strong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat Minimum of two (2) years of direct experience working with Bloom Engineering equipment or similar Demonstrated experience supporting industrial customers throughout Mexico Working knowledge of NFPA 86 and comparable industrial combustion safety codes OSHA 10-Hour and NFPA 70E safety training (or ability to obtain) Valid driver's license required (international driver's license preferred) TN Visa or ability to qualify for one Willingness and ability to travel regularly (up to 80% of the time required) throughout Mexico Able to write reports in English to summarize findings and work completed Fluency in Spanish with professional speaking proficiency in English Desired Characteristics Ability to travel internationally (primarily to the U.S.) for training and overflow service support Extensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipment Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics Experience following and troubleshooting PLC ladder logic Strong working knowledge of PID control systems and industrial instrumentation Strong understanding of industrial safety standards and field best practices Advanced troubleshooting, analytical, and problem-solving skills Proficiency with Microsoft Office applications Proven ability to operate independently while managing customer expectations and complex field assignments Prior experience serving as a regional, lead, or senior field service engineer What will your typical day look like? Field Service Responsibilities: Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across Mexico Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues Review, adjust, and support PID loop programming in single- and multi-loop control systems Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers Serve as the primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety Mentor and support less-experienced service personnel, contractors, or local support resources as required Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects Prepare detailed service reports, timesheets, and technical documentation following each field assignment Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local and international safety regulations Commercial & Customer Support Responsibilities Support Bloom Engineering's commercial efforts in Mexico by: Facilitating and promoting the sale of on-site services to new and existing customers Making spare parts recommendations to Bloom's installed customer base Identifying new service or equipment sales opportunit

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