HR Shared Services Specialist

Responsibilities

• Manages case load, prioritizes, and allocates cases within the team.
• Ensure the team is adequately resourced at all times.
• Proactively coach, develop and manage the performance of the team.
• Monitoring metrics and improving team performance
• Ensuring data quality & accuracy
• Recommending solutions to process failings and contribute to the continuous improvement of processes
• Continuously strive to gain customer satisfaction and minimize complaints
• Highlight areas of improvement and suggest actions to maintain best practice
• Suggest and implement process improvements that will contribute to more efficient working practices - be a Subject Matter expert for all operational aspects HR processes
• Manage or escalate complaints as appropriate.
• Liaise effectively with all areas of the HR function - be a key bridge of effective interaction and connectivity
• Support the review and approval of payment to suppliers
• Be involved in any cross functional or HR projects as necessary
• Ensure effective controls are in place to meet SOX requirements
• Education and Experience:
• Minimum Requirements:
• Bachelor's degree and administrative experience in a recruiting, staffing or HR department.
• 5 years of experience working in a Human Resources or Talent Acquisition function.
• 3 years experience with Workday
• Preferred Skills/Competencies:
• Experience of coaching and developing people and ability to manage and motivate a team
• Track record of working in a customer-focused environment where the emphasis is on SLA's and continuous improvement. Ideally worked in an HR Shared Service Centre before, but other relevant operational experience considered
• Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity.
• Must be flexible, work well under pressure, and have the ability to readily adapt to change.
• Strong customer service and teamwork orientation.
• Advance skills and technical capabilities in MS Office (Word, Excel and Outlook), smartsheet and Workday is a plus.
• Demonstrating Role Model Behavior - Positive and professional representative of Insulet and the Human Resources team.
• Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication.
• Customer Service and Responsiveness - Following up and responding to inquiries (internal and external) within 24 hours.
• Continuous Improvement - Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided. Exposure to LEAN and/or Six Sigma methods
• Quality of Work - creates processes to ensure accuracy, thoroughness, and completeness.
• Finding a Way - Doing what it takes to get the job done. Demonstrating initiative and going above and beyond what it expected.
• Confidentiality - Ensuring all documents and conversations where sensitive information is involved is protected and secured at all times. This includes locking work area when leaving for the day and securing computer and documents when away from your desk.
• Physical Requirements:
• This position is performed in a traditional office environment and accesses information using a computer.
• Position Overview:

Benefits

Additional Information

Job Summary Job Title: HR Services Team Lead Department: 8540 - HR Shared Services FLSA Status: Exempt Position Overview: Human Resources (HR) Services Team Lead will lead a team of HR Service Coordinators to deliver high quality centralized transactional actions supporting the entire life cycle of an employee from hire to retire by refining and executing processes that will impact the employee experience like talent acquisition, onboarding, benefits administration, change requests and offboarding. This role will work to drive a culture of process improvement with a tight focus on data integrity and an excellent service to candidates, hiring managers, human resources business partners, recruiters, and other employees throughout all levels of the organization. Additionally, this role will provide support to the team by coaching, troubleshooting issues, problem-solving, and conducting higher level research for inquiries prior to escalation.

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