Customer Success Associate (CSA), Provider

About the role

This is a fully remote role within the United States. The Customer Success Associate (CSA) role is a critical position within the Turquoise Health Customer Success team, designed as a launchpad for advancement to the Customer Success Manager (CSM) role. CSAs play an integral part in ensuring customers receive measurable value from the Turquoise Health platform and product suite. This role serves as the foundation for developing the competencies required for success in the CSM role at Turquoise Health, including strategic account management, revenue forecasting, customer engagement, effective communication, and retention strategy. You'll support and eventually lead key customer relationships, bridging tactical support with strategic account management, renewal preparation, and insights delivery. Success in this role means you're trusted as a thought partner by both customers and internal teams, and are visibly on the path to CSM. This position is ideal for a customer success professional who already operates with a strategic mindset, possesses healthcare fluency, and is eager to grow into full account ownership at Turquoise Health while executing at a high level today. It is required that you have prior customer success, account management, or consulting experience with customers in healthcare, revenue cycle, hospital billing/coding, managed care, or payer contracting, as well as exposure supporting customers in the SaaS space. We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Responsibilities

• Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. Take ownership of operational tasks to develop a robust understanding of day-to-day customer success operations.
• Strategic Value: Participate in key projects critical to the team's success, and present findings and recommendations to leadership, demonstrating both strategic thinking and effective communication skills
• Professional Development : Engage in learning and development opportunities to track toward the CSM role, including shadowing current CSMs, actively participating in customer meetings, and undergoing formal training programs.

Requirements

• Bachelor's Degree in Business, Healthcare Management, or related field
• 3+ years of experience in a customer-facing role, preferably within healthcare, SaaS, or consulting
• Strong foundation in customer success principles - retention strategy, success planning, and value realization
• Exceptional communicator with executive presence and the ability to translate complex data or workflows into actionable insights
• Proven collaborator who builds trust across various teams and communicates effectively with diverse stakeholders
• Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction
• Calm under pressure, upbeat, and solution-oriented
• Effective ability to convey ideas and information concisely to a variety of audiences
• Highly motivated individual with a desire to grow professionally
• Preferred Experience
• Healthcare Expertise (Provider Focus)
• Background in Revenue Cycle Management (RCM), managed care and payer contracting, claims workflows, reimbursement processes, or experience with EHR systems (Epic, Cerner, athenahealth) or provider data management
• Familiarity with CMS price transparency, No Surprises Act (NSA), or GFE/AEOB regulations
• SaaS & Technical Acumen
• Experience supporting or implementing data-driven SaaS platforms or API
• Comfortable with tools like Salesforce, and familiar with healthcare interoperability or analytics
• SaaS start-up or consulting back

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