Host/Hostess - Kea Lani Restaurant - Casual

Responsibilities

• Adhere to daily checklist and duties listed
• Oversee and ensure smooth flow through of guests at your assigned bar/station by seating them in accordance to business volumes
• Ensure the reservation book is properly maintained
• Have full knowledge of floor plans
• Ensure sufficient stock of impeccable menus
• Resolve any guest issues in a timely, professional and efficient manner
• Liaise with the Manager on Duty to ensure that the flow of service in the room is well organized and running smoothly with regards to section assignments, breaks, staff on duty, etc.
• Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property
• Actively participate in monthly departmental sales promotions
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
• Your experience and skills include:
• 1 year customer service experience is an asset
• Must be able to speak, read, write and understand the English language
• Requires good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
• Licenses or Certificates ( *required prior to start date)
• TB Clearance required*
• Food Safety Certification or ServSafe Certification required*
• Education
• High School diploma (or equivalent) and/or vocational training
• Visa Requirements: Applicants must be legally eligible to work the United States
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Join our 'ohana today : Visit our website to learn more about living and working for Fairmont Hawai'i. www.fairmonthawaiijobs.com
• Why work for Accor?
• Discover a world where life pulses with passion!
• Hospitality is a work of heart! #fairmontcareers #alwayskealani

Benefits

Additional Information

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Hos t/Hostess , you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. You are our guest's first impression of the restaurant and set the tone for their dining experience. The warm welcome you provide at our multiple outlets, including personalized guest service, will help us showcase our passion and accomplish our mission of turning moments into memories. Hourly Rate: $26.35

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