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Bilingual Key Account Store Operations Specialist (English/French)

External
toogoodtogo logoToogoodtogo · Chicago, IL
$60K–$65K/yrFull-timeOn-site1mo ago
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About the role

As a Key Accounts Store Operations Specialist, you will work closely with our North American Enterprise Account team to support and grow our largest accounts. You will help launch and onboard stores, track KPIs, build positive relationships with store level employees, and follow up on opportunities and issues, all to ensure that our key account stores perform at their best.

Responsibilities

  • Partner Onboarding and Launch Management: Set up and train new stores on our platform, track incoming requests and progress to keep all our partner launches run smoothly and on time.
  • Ongoing Partner Support: Engage with partner store teams, solve issues, and provide support to ensure a positive customer experience.
  • Data and Reporting Support: Respond to ad-hoc data requests, monitor store data

Requirements

  • Bilingual French/English full proficiency
  • Customer support experience in a fast-paced environment
  • Great organizational skills - an eye for detail and great administrative follow-ups
  • Problem-solving ability and experience in working with performance metrics
  • Excellent communication skills over the phone and via email
  • What it takes to succeed
  • To succeed here, you'll need to embody these four principles:
  • Choose Excellence over Ease: You take initiative and prioritize long-term impact over short-term comfort, consistently pushing for exceptional quality rather than settling for "good enough."
  • Demonstrate Integrity and Responsibility: You do the right thing when no one is watching. You recognize your own agency to influence outcomes and take responsibility -meeting setbacks with solutions and humility rather than excuses.
  • Seek Honesty: You ask questions and prioritize truth over comfort, welcoming candid feedback, and addressing performance directly to ensure we never stop improving.
  • Bring Energy and Joy to the Journey: You take responsibility for the energy you bring to the team, finding meaning in the work while celebrating our shared wins and lessons.

Benefits

Agility & AutonomyModern Hybrid Model: Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York or Chicago hub.Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.Parental Support: Comprehensive paid parental leave with top-up support to ensure you can be present for life's most significant milestones.Holistic Wellbeing & SecurityPremium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.Comprehensive Support: Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.Active Lifestyle: Stay energized with monthly ClassPass credits and our dedicated bike mobility program.Financial Future: Plan for long-term security with RRSP matching.Community & BelongingGlobal Connectivity: Engage with our international team through various Employee Resource Groups (ERGs), including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse groups.Vibrant Workspace: Experience a welcoming office environment with curated snacks, premium coffee, and regular team celebrations that foster a true sense of community.How to applyWe take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.Submit your CV and Cover letter in English.Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.Health insuranceDental insuranceVision insurancePaid time offRemote work optionsParental leave

Additional Information

Our mission at Too Good To Go is to inspire and empower everyone to fight food waste together. It's a big mission, and that's where you come in! At Too Good To Go, you'll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world's food waste crisis. You'll lead an elite team to elevate our growth in North America and collaborate daily with world-class minds-while doing work that's both high-impact and deeply meaningful.

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