Lead Concierge

Responsibilities

• Resident & Guest Services
• Deliver exceptional customer service and hospitality to residents, guests, vendors, and visitors
• Greet residents and guests warmly while maintaining a welcoming and professional environment
• Serve as a knowledgeable resource regarding building amenities, services, and local attractions
• Assist residents with requests, recommendations, reservations, deliveries, and concierge services
• Resolve resident and guest concerns promptly and professionally
• Front Desk Operations
• Maintain an active and visible presence at the Front Desk
• Monitor and control building access in accordance with community procedures
• Review security cameras and report suspicious activity as required
• Process incoming mail, packages, deliveries, and resident notifications
• Complete Daily Activity Reports (DARs), incident reports, and other required documentation
• Support emergency response procedures and maintain awareness of safety protocols
• Assist with administrative tasks, reports, and resident communications
• Community & Property Support
• Conduct daily walk-throughs to ensure common areas remain clean, organized, and presentable
• Maintain familiarity with community amenities, events, and resident programs
• Coordinate with management, vendors, and staff to support building operations
• Assist with onboarding and training of concierge team members as needed
• Promote a culture of professionalism, accountability, and exceptional service

Requirements

• Minimum 2 years of customer service experience required
• Previous concierge, hospitality, hotel, luxury residential, property management, or front desk experience preferred
• Prior leadership or supervisory experience preferred
• High-rise condominium or luxury hospitality experience strongly preferred
• Skills & Abilities
• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Professional appearance and polished demeanor
• Strong customer service and problem-solving skills
• Proficiency with Microsoft Office and general technology systems
• Ab

Benefits

Additional Information

Company Vision RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it. We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE. Our Core Values: Honoring Commitments Precision Unquenchable Curiosity Stewardship Being a Great Partner Inspire Others with Your Attitude Finding A Way, despite any obstacles Taking Ownership Lead Concierge Location: Empire Condominiums - 5005 Hidalgo Street, Houston, TX 77056 Compensation: $43,680 annually Employment Status: Full-Time Position Overview Rise Association Management Group is seeking a professional, service-oriented, and highly organized Lead Concierge to support the daily operations of a luxury high-rise condominium community at Empire Condominiums in Houston's Uptown/Galleria area. This position serves as the face of the community and plays a critical role in creating an exceptional resident experience. The ideal candidate is polished, dependable, customer-focused, and capable of leading front desk operations while maintaining the highest standards of service and professionalism. As Lead Concierge, you will be responsible for ensuring smooth day-to-day front desk operations, supporting residents and guests, assisting with administrative tasks, and serving as a key liaison between residents, management, and vendors. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced luxury residential environment.

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