Advisory Solution Consultant - East

Responsibilities

• Lead discovery workshops to determine customers' challenges
• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
• Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
• Advise customers on AI adoption best practices - privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
• Lead design-thinking sessions with customers to reimagine workflows through agentic automation .
• Act as a trusted advisor on ServiceNow's AI roadmap , helping clients scale from pilots to enterprise-wide deployments.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• To be successful in this role you have:
• 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
• Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Working knowledge of GenAI , LLMs , Prompt Engineering , or Conversational UX design.
• Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
• Proficiency with Flow Designer , IntegrationHub , and App Engine Studio is a plus.
• Excellent presentation, storytelling, and executive communication skills.
• Travel, as necessary
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export Control Regulations
• From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Benefits

Additional Information

As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow's AI + Data + Workflow Platform . This role sits at the intersection of experience design , AI enablement , and business transformation - empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.

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